The quality of service or product an organisation is able to produce is dependent on having personnel who understand and embrace a culture of quality and compliance. This culture can be difficult to maintain alongside the pressure of timelines and the drive for financial efficiencies.

I have spent many years working in, as well as designing and delivering training in such environments and know that to build culture, quality must become second nature to personnel.  The best way to achieve this is to ensure that training does not simply deliver the information, but delivers it in a way that engages the trainees and provides it in the context of their working environment.